Doing Business With Us

Shipping

Our policy is to only ship goods to the address which is confirmed with the payment method chosen i.e. the address which is registered with Paypal.


Domestic shipping

To ensure swift and efficient service our regular shipping rates are calculated using UPS Ground services to your destination.  Shipping cost is calculated on package weight and the destination.  All shipment are send with a signature required on delivery.

Unlike some internet sites we charge only the actual amount that we pay UPS and do not add on any extra charges.

If your order is received before 2pm we will aim to ship your order the same day.  However due to operational constrains this may not be possible for all orders, in these cases we will endeavor to get your goods to you as quickly as possible.

International shipping

Customs requirements and shipping regulations vary from Country to Country; International orders are processed on a case by case basis. Simply send us details of what you want to order, your shipping address and Paypal email address, we will provide you with a customized invoice to complete your transaction.

All international parcels will be shipped via USPS tracked Priority Mail. The cost is usually only a few extra dollars and you can track your parcel unlike standard air mail.

If you have a UPS account we will be happy to send your order on that account, simply make us aware of this at the point of ordering

Shipping Damage

All merchandise is shipped insured. Notify us immediately if you receive a shipment which is damaged so that we may start the claim process. You will then be advised of the status of your claim

Return Policy

Defective items

All returns subject to inspection to confirm potential defects. If a defect is found we will gladly exchange for another prop of either the same size or of equal value and adjust the shipping costs accordingly.

Non Defective items

Any returns that are not due to a product defect are subject to a 15% restocking fee.

Items may be returned within 30 days of receipt.  The items must be in their original condition i.e. new and unused with the packaging intact. 

Refunds are made in the form of a ‘store’ credit to be used at a future date. 

Shipping costs will NOT be refunded for these items

Email privacy policy

We will not share your private information with any other company. When you give us your Email address we do not share or sell it, We will send you an email notification when we received your order. You also will receive an email notification when your order has shipped.

 We do save your email address in our ordering-customers mailing list, you may receive our newsletter or information on special offers.

Product Pricing:
All prices are subject to change without notice.

Product Specifications: All product descriptions and specifications are subject to change without notice.